Terms of Service
Last updated August 20, 2026
These Terms of Service (the "Terms") govern access to and use of the AvCommand platform and the website at avcommandhq.com (the "Service"), operated by AVCOMMANDHQ LLC, a Florida limited liability company ("AvCommand," "we," "us").
By starting a pilot, subscribing to, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.
1. The Service
AvCommand is a subscription software platform that allows aircraft dealerships, manufacturers, and their sales representatives to capture and qualify sales leads, schedule demonstration flights, track pipeline activity, and synchronize structured customer data with third-party CRM systems.
We may add, modify, or discontinue features over time. We will not materially reduce the core functionality of a plan you are paying for during your current billing term without giving you notice and the option to cancel for a prorated refund.
2. Plans
30-Day Pilot. A one-time fee for full platform access for one team for 30 days, with unlimited reps at that team. If you convert to a Full Platform subscription, the pilot fee is credited toward your first month.
Full Platform. A recurring subscription billed as one invoice covering a base fee plus a per-team fee for each active team or location. Every team on a Full Platform subscription includes unlimited representative seats.
Current pricing is published on our website and confirmed in the invoice or order form for your subscription. Fees are stated in United States dollars.
3. Billing
Pilot fees are billed once, in advance, at signup. Full Platform subscriptions are billed monthly in advance unless you choose annual billing, in which case the full term is billed in advance and confirmed on your invoice.
Payments are processed by Stripe, Inc. We accept payment by credit card and ACH bank transfer. Invoices issued on net terms are due within 30 days of the invoice date unless stated otherwise. Adding a team to an existing subscription is prorated for the remainder of the current billing period.
Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes imposed on your purchase, other than taxes based on our net income.
4. Late payment
If an invoice remains unpaid more than 15 days past its due date, we may suspend access to the Service after giving you written notice and a reasonable opportunity to cure. Amounts more than 30 days overdue may accrue interest at 1.5% per month or the maximum permitted by Florida law, whichever is less. Your data is preserved during suspension and restored on payment.
5. Renewal and cancellation
Full Platform subscriptions renew automatically each billing period at the then-current rate unless cancelled. You may cancel at any time by emailing sales@avcommandhq.com from an address associated with your account, or through your account settings. Monthly subscriptions end at the close of the current billing month; annual subscriptions do not renew but continue through the paid term. We will confirm cancellation in writing.
The 30-Day Pilot ends automatically at the end of its 30-day term unless you convert to a subscription; it does not auto-renew.
6. Refunds
Pilot. If the platform genuinely doesn't fit your operation, tell us within the first 7 days of your pilot and we will refund the pilot fee in full.
Subscription — first 30 days. If you are a new subscriber and the Service does not work for your operation, tell us within 30 days of your first subscription payment and we will refund that payment in full.
After that. Fees already paid are non-refundable, and cancelling stops future charges rather than refunding past ones. For annual plans cancelled mid-term, we will refund the unused portion on a prorated basis if the cancellation results from our material failure to provide the Service.
Service failure. If a verified outage or defect prevents you from using the Service for more than 72 consecutive hours, you may request a prorated credit for the affected period.
Refunds are issued to the original payment method within 10 business days of approval. Requests should go to sales@avcommandhq.com.
7. Your data
You retain all right, title, and interest in the lead data, customer records, and other content you and your representatives submit to the Service ("Customer Data"). We claim no ownership of it.
You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide the Service to you, to provide support at your request, and to comply with law. We may use aggregated, de-identified information that cannot reasonably be linked to you or any individual to improve the Service and understand usage patterns.
You may export your Customer Data at any time. On termination, we will make it available for export for 30 days, after which it may be deleted. See our Privacy Policy for details.
8. Acceptable use
You agree not to:
- Use the Service in violation of any law, including telemarketing, anti-spam, and recording-consent laws
- Capture or store information about individuals without a lawful basis for doing so
- Reverse engineer, decompile, or attempt to derive the source code of the Service
- Resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan
- Interfere with the integrity or performance of the Service, or attempt to gain unauthorized access to it
- Upload malicious code or use the Service to transmit unlawful, infringing, or harassing content
We may suspend access immediately, without prior notice, where continued use presents a security risk or exposes us to legal liability.
9. Intellectual property
The Service, including its software, design, interface, and the AvCommand, AvLog, AvFeed, AvSchedule, AvReview, AvFollowup, AvDeposit, and AvAnalytics names and marks, is owned by AVCOMMANDHQ LLC and protected by intellectual property law. These Terms grant you a limited, revocable, non-transferable right to use the Service during your subscription, and nothing more.
If you send us feedback or suggestions, we may use them without restriction or obligation to you.
10. Third-party integrations
The Service can connect to third-party systems such as Salesforce, HubSpot, and Bitrix24. Those services are governed by your agreements with their providers. We are not responsible for their availability, accuracy, or handling of data once it has been delivered to them at your direction.
11. Availability
We aim for high availability but do not guarantee uninterrupted service except where a written service level agreement is separately agreed. We may perform scheduled maintenance and will give advance notice of planned downtime where practicable.
12. Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
AvCommand is a sales productivity tool. It does not provide legal, financial, tax, or aviation regulatory advice. Purchase orders, deposit records, and other documents generated through the Service are templates for your convenience; you are responsible for having qualified counsel review any document before you rely on it in a transaction.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not apply to either party's liability for fraud, willful misconduct, or gross negligence, or to your obligation to pay fees due.
14. Indemnification
You agree to indemnify and hold harmless AVCOMMANDHQ LLC and its officers, members, and agents from any third-party claim arising out of your Customer Data, your use of the Service in violation of these Terms or applicable law, or your representatives' conduct in capturing information about individuals.
15. Term and termination
These Terms remain in effect for as long as you use the Service. Either party may terminate for material breach if the breach remains uncured 30 days after written notice. On termination, your right to access the Service ends, outstanding fees become due, and the data export provisions in Section 7 apply.
Sections 7, 9, and 12 through 18 survive termination.
16. Changes to these Terms
We may revise these Terms from time to time. For material changes we will give account holders at least 30 days' notice by email or through the platform. Changes take effect at the start of your next billing term. Continued use after that date constitutes acceptance. If you do not agree, you may cancel before the change takes effect and receive a prorated refund of any prepaid unused fees.
17. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. The parties agree to the exclusive jurisdiction of the state and federal courts located in Lee County, Florida.
Before filing any claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting each other in writing and conferring for at least 30 days.
18. General
These Terms, together with the Privacy Policy and any order form or invoice referencing them, constitute the entire agreement between the parties regarding the Service and supersede prior discussions. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.
19. Contact